Cookie Policy

1. Introduction

This Cookie Policy explains how Vume.ai (“Company,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit our website, applications, platforms, and any other services we offer (collectively, the “Services”). This policy should be read alongside our Privacy Policy and Terms of Service, which together govern your use of our Services.

By accessing or using our Services, you consent to the use of cookies and similar technologies in accordance with this Cookie Policy. If you do not agree to the use of cookies as described in this policy, you can adjust your browser settings accordingly or refrain from using our Services.

2. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit our website. They contain information that is transferred to your device and allow our Services to recognize your device and store certain information about your preferences or past actions. Cookies are widely used to make websites work more efficiently and provide valuable information to website owners about how users interact with their services.

In addition to cookies, we may use other similar technologies, such as web beacons (small graphic images), pixels, local storage, and mobile device identifiers. These technologies work in a similar way to cookies and allow us to monitor and improve our Services. In this policy, we refer to all these technologies collectively as “cookies.”

3. How We Use Cookies

We use cookies for various purposes that are essential to the proper functioning and optimization of our Services. Specifically, we use cookies for the following purposes:

Authentication and Security: To identify you when you log in to our Services and help ensure the security of your account
Session Management: To keep you signed in during your visit and to maintain your session as you navigate our Services
Preferences and Settings: To remember your preferences and settings, such as language preference, display settings, and consent choices
Analytics and Research: To understand how you use our Services, which features are most popular, and how we can improve our Services
Performance and Functionality: To enhance the performance and functionality of our Services, including load balancing and ensuring consistent user experience
Personalization: To customize our Services according to your interests and preferences, including content recommendations and AI-generated responses
Advertising and Marketing: To deliver advertising and marketing communications that are more relevant to your interests, both on our Services and elsewhere
Social Media Integration: To facilitate sharing content on social media platforms and integrating with third-party services

4. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for our Services to function properly and securely. They enable core functionality such as security, network management, authentication, and account access. Without these cookies, our Services would not work. Because they are essential for the functioning of our Services, you cannot opt out of these cookies.

Examples include:

Cookies used to authenticate and identify you when you log into our Services
Cookies that maintain your session and preferences
Cookies that provide fraud prevention and security functions
Cookies that store your cart information and enable checkout functionality

Performance and Analytics Cookies

These cookies collect information about how visitors use our Services, including which pages are visited most frequently, how visitors navigate between pages, and whether visitors encounter any errors. All information collected by these cookies is aggregated and anonymized. These cookies help us improve the performance and user experience of our Services.

Examples include: Google Analytics cookies, Mixpanel cookies, Hotjar cookies for heatmaps and session recordings, and cookies that measure pageviews, session duration, and bounce rates.

Functionality Cookies

These cookies allow our Services to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.

Examples include: Cookies that remember your language preference, AI agent preferences and customizations, social media sharing functions, and content creation history.

Targeting and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

Examples include: Google Ads cookies, Facebook Pixel, LinkedIn Insight Tag, and cookies that help with retargeting and conversion tracking.

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our Services. We do not control the operation of these third-party cookies. Third parties that may place cookies through our Services include:

Analytics providers: Such as Google Analytics, Mixpanel, and Hotjar
Advertising and marketing companies: Such as Google Ads, Facebook, and LinkedIn
Social media platforms: Such as Facebook, Twitter, LinkedIn, and Instagram
Content delivery networks: Which optimize the delivery of our content across the internet
Customer service providers: Which help us communicate with and support our users
Authentication providers: Such as Google, Microsoft, and Apple, which facilitate OAuth authentication

We encourage you to review the privacy and cookie policies of these third parties to understand how they use your information.

6. Cookie Duration

Cookies can remain on your device for different periods of time. Session cookies exist only while your browser is open and are deleted automatically once you close it. Persistent cookies remain on your device for a set period. The persistent cookies we use typically remain for the following periods:

Authentication and security cookies: Up to 1 year
Preferences and settings cookies: Up to 2 years
Analytics and performance cookies: Up to 2 years
Advertising and targeting cookies: Up to 13 months (as per IAB recommendations)

7. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually view, allow, block, or delete cookies, and configure settings per website. Here are links to instructions for common browsers:

For opting out of specific cookie types:

For Google Analytics: install the Google Analytics Opt-out Browser Add-on
For interest-based advertising: opt out via the Digital Advertising Alliance, the Network Advertising Initiative, or the European Interactive Digital Advertising Alliance

Please note that you cannot opt out of Essential Cookies as they are necessary for the operation of our Services.

8. Impact of Disabling Cookies

If you choose to disable cookies, you may not be able to use all features of our Services. This may include being unable to log in, losing saved preferences, reduced personalization, slower page loads, and potentially less relevant advertisements. If you have concerns about cookies but still want to use our Services, consider allowing Essential Cookies while blocking other types.

9. Do Not Track Signals

Some browsers have a “Do Not Track” feature that signals to websites that you do not want your online activity tracked. Because these features are not yet standardized, our Services currently do not respond to such signals. You can use the opt-out tools described above to control data collection.

10. Cookie Consent

When you first visit our Services, you may be presented with a cookie banner allowing you to accept or decline non-essential cookies. By clicking “Accept All Cookies,” you consent to the use of all cookies described in this policy. By continuing to use our Services without changing your cookie settings, you consent to our use of cookies as described in this policy.

11. Changes to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this Cookie Policy for the latest information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy, please contact us:

Vume.ai
Email: info@vume.ai
Address: R. Saraiva de Carvalho 286 – 5 Andar, 1350-303 Lisboa

Last updated: March 3, 2026