Get in Touch

Contact Options

We offer multiple ways to get in touch with our team. Choose the option that best fits your needs and we'll get back to you as soon as possible.

Response Times

We're committed to providing timely responses to all inquiries. Here's what you can expect:

• Customer Support: We aim to respond within 24 hours during business days
• General Inquiries: Responses typically within 48 hours
• Partnership Requests: We'll get back to you within 3-5 business days
• Live Support: Available in-app from 4:00 AM - 6:00 PM ET for immediate assistance

Before You Contact Us

To help us assist you more effectively, please consider checking these resources first:

• Knowledge Base: Visit our comprehensive help center for common questions and tutorials
• Community Forum: Search our Discourse community for answers from other users
• Service Status: Check our status page for any ongoing service issues
• Account Issues: Try logging out and back in, or clearing your browser cache

What to Include in Your Message

To help us resolve your inquiry quickly, please include the following information when contacting us:

• Account Information: Your registered email address or account ID
• Detailed Description: A clear explanation of your question or issue
• Steps Taken: What you've already tried to resolve the issue
• Screenshots: Visual examples of any errors or problems (if applicable)
• Browser/Device Info: What browser and device you're using