Cookie Policy

1. Introduction

This Cookie Policy explains how Vume.ai ("Company," "we," "us," or "our") uses cookies and similar technologies when you visit our website, applications, platforms, and any other services we offer (collectively, the "Services"). This policy should be read alongside our Privacy Policy and Terms of Service, which together govern your use of our Services.

By accessing or using our Services, you consent to the use of cookies and similar technologies in accordance with this Cookie Policy. If you do not agree to the use of cookies as described in this policy, you can adjust your browser settings accordingly or refrain from using our Services.

2. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit our website. They contain information that is transferred to your device and allow our Services to recognize your device and store certain information about your preferences or past actions. Cookies are widely used to make websites work more efficiently and provide valuable information to website owners about how users interact with their services.

In addition to cookies, we may use other similar technologies, such as web beacons (small graphic images), pixels, local storage, and mobile device identifiers. These technologies work in a similar way to cookies and allow us to monitor and improve our Services. In this policy, we refer to all these technologies collectively as "cookies."

3. How We Use Cookies

We use cookies for various purposes that are essential to the proper functioning and optimization of our Services. Specifically, we use cookies for the following purposes:

• Authentication and Security: To identify you when you log in to our Services and help ensure the security of your account
• Session Management: To keep you signed in during your visit and to maintain your session as you navigate our Services
• Preferences and Settings: To remember your preferences and settings, such as language preference, display settings, and consent choices
• Analytics and Research: To understand how you use our Services, which features are most popular, and how we can improve our Services
• Performance and Functionality: To enhance the performance and functionality of our Services, including load balancing and ensuring consistent user experience
• Personalization: To customize our Services according to your interests and preferences, including content recommendations and AI-generated responses
• Advertising and Marketing: To deliver advertising and marketing communications that are more relevant to your interests, both on our Services and elsewhere
• Social Media Integration: To facilitate sharing content on social media platforms and integrating with third-party services

4. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for our Services to function properly and securely. They enable core functionality such as security, network management, authentication, and account access. Without these cookies, our Services would not work. Because they are essential for the functioning of our Services, you cannot opt out of these cookies.

Examples include:

• Cookies used to authenticate and identify you when you log into our Services
• Cookies that maintain your session and preferences
• Cookies that provide fraud prevention and security functions
• Cookies that store your cart information and enable checkout functionality

Performance and Analytics Cookies

These cookies collect information about how visitors use our Services, including which pages are visited most frequently, how visitors navigate between pages, and whether visitors encounter any errors. All information collected by these cookies is aggregated and anonymized. These cookies help us improve the performance and user experience of our Services.

Examples include:

• Google Analytics cookies
• Mixpanel cookies
• Hotjar cookies for heatmaps and session recordings
• Cookies that measure pageviews, session duration, and bounce rates

Functionality Cookies

These cookies allow our Services to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.

Examples include:

• Cookies that remember your language preference
• Cookies that remember your AI agent preferences and customizations
• Cookies that enable social media sharing functions
• Cookies that store your content creation history and preferences

Targeting and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

Examples include:

• Google Ads cookies
• Facebook Pixel
• LinkedIn Insight Tag
• Cookies that help with retargeting and conversion tracking

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our Services. We do not control the operation of these third-party cookies. These third parties may use cookies, pixels, and similar technologies to collect information about your use of our Services and other websites, and they may use that information to serve advertisements that they believe are most likely to be of interest to you based on content you have viewed.

Third parties that may place cookies through our Services include:

• Analytics providers: Such as Google Analytics, Mixpanel, and Hotjar, which help us understand how users interact with our Services
• Advertising and marketing companies: Such as Google Ads, Facebook, LinkedIn, and other advertising networks
• Social media platforms: Such as Facebook, Twitter, LinkedIn, and Instagram, which provide social sharing functionality and user insights
• Content delivery networks: Which optimize the delivery of our content across the internet
• Customer service providers: Which help us communicate with and support our users
• Authentication providers: Such as Google, Microsoft, and Apple, which facilitate user authentication when using OAuth

These third parties may use cookies for their own purposes, including to build profiles of your interests and to show you relevant advertisements on other websites. We encourage you to review the privacy policies and cookie policies of these third parties to understand how they use your information.

6. Cookie Duration

Cookies can remain on your device for different periods of time. Some cookies are "session cookies," which exist only while your browser is open and are deleted automatically once you close your browser. Other cookies are "persistent cookies," which remain on your device for a set period of time or until you delete them.

The persistent cookies we use typically remain on your device for the following periods:

• Authentication and security cookies: Up to 1 year
• Preferences and settings cookies: Up to 2 years
• Analytics and performance cookies: Up to 2 years
• Advertising and targeting cookies: Up to 13 months (as per IAB recommendations)

7. Managing Cookies

Most web browsers allow you to control cookies through their settings. These settings are typically found in the "Options," "Preferences," or "Settings" menu of your browser. You can usually:

• View cookies stored on your device
• Allow, block, or delete cookies
• Configure cookie settings for different websites
• Delete all cookies when you close your browser
• Browse in "private" or "incognito" mode, which typically does not store cookies after your session ends

Here are links to instructions for managing cookies in common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

For mobile devices, you can usually manage cookies through the privacy settings in your mobile operating system.

Opting Out of Specific Cookie Types:

• For Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on
• For interest-based advertising, you can opt out through the Digital Advertising Alliance, the Network Advertising Initiative, or the European Interactive Digital Advertising Alliance

Please note that you cannot opt out of Essential Cookies as they are necessary for the operation of our Services.

8. Impact of Disabling Cookies

If you choose to disable cookies, you may not be able to use all features of our Services. Specifically, disabling cookies may affect your experience in the following ways:

• You may be unable to log in to your account or use our AI agents
• Your preferences and settings will not be saved between sessions
• Personalized features and recommendations may not function properly
• Some pages may not load correctly or may load more slowly
• Your usage will not be included in our analytics, which means your feedback will not be considered in our service improvements
• You may see less relevant advertisements, but potentially more advertisements overall

We strive to respect your privacy preferences while providing the best possible user experience. If you have concerns about cookies but still want to use our Services, consider allowing Essential Cookies while blocking other types of cookies.

9. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Because these features are not yet standardized, our Services currently do not respond to such signals. However, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving targeted advertising as described above.

10. Cookie Consent

When you first visit our Services, you may be presented with a cookie banner that allows you to accept or decline non-essential cookies. By clicking "Accept All Cookies," you consent to the use of all cookies described in this policy. By clicking "Essential Cookies Only" or similar options, you consent only to the use of Essential Cookies, while non-essential cookies will not be set. By continuing to use our Services without changing your cookie settings, you consent to our use of cookies as described in this policy.

11. Changes to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, our business practices, or for other reasons. Any changes will be posted on this page with an updated revision date. If we make significant changes to how we use cookies, we will notify you by prominently posting a notice of such changes on our website or by sending you a notification directly. We encourage you to periodically review this Cookie Policy for the latest information about our cookie practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at: