Privacy Policy

1. Introduction

Vume.ai ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, mobile applications, products, and any related services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy and our Terms of Service.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

2. Information We Collect

We collect information in various ways when you use our Services. This information may include personal information that can be used to identify you ("Personal Information"). The categories of information we may collect include:

• Account information: When you create an account, we collect your name, email address, company details, and other information you provide during registration.
• User Content: We collect and store content that you create, input, submit, post, upload, transmit, or store while using our Services, including any content generated by our AI agents on your behalf.
• Payment information: When you make a purchase, we collect payment information, which may include credit card details, billing address, and other financial information necessary to process your payments. This information is processed by our payment processors, and we do not directly store complete credit card numbers.
• Communications: We may collect information when you contact us for customer support, provide feedback, participate in surveys, or communicate with us in any other way.
• Usage data: We automatically collect information about your interactions with our Services, including the features you use, the time, frequency, and duration of your activities, the content you view, and the actions you take.
• Device information: We collect information about the devices you use to access our Services, including hardware models, operating systems, unique device identifiers, mobile network information, and IP addresses.
• Log data: Our servers automatically record information when you use our Services, including your IP address, browser type, referring/exit pages, and timestamps.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services.
• Authentication data: When you sign in using third-party providers (Google, Microsoft, Apple, etc.), we collect information as described in the applicable authentication sections below.

3. How We Use Your Information

We use the information we collect for various business and commercial purposes, including to:

• Provide, maintain, and improve our Services, including to operate certain features and functionality of our Services
• Process and complete transactions, and send you related information, including purchase confirmations and invoices
• Respond to your comments, questions, and requests, and provide customer service and technical support
• Send you transactional or administrative communications, such as legal notices or security or fraud notices
• Send you marketing and promotional communications (in accordance with your communication preferences) about products, services, offers, programs and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Services to improve our Services and user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Vume.ai and others
• Personalize your experience by presenting products and offers tailored to you
• Train, improve, and develop our AI models and algorithms that power our Services
• Carry out any other purpose for which the information was collected, provided that purpose is reasonably anticipated within the context in which the information was provided

AI Model Training: By using our Services, you acknowledge and agree that we may use your data, including content you create and information you input, to train, improve, and develop our AI models and algorithms. This process involves analyzing patterns in your data to enhance our AI's ability to generate more accurate, relevant, and useful outputs. We implement technical and organizational measures designed to ensure that this training process respects user privacy and maintains data security.

4. Legal Basis for Processing (For EEA Users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your Personal Information will depend on the specific information concerned and the context in which we collect it. We generally rely on the following legal bases for processing your Personal Information:

• Contractual Necessity: We need to process your Personal Information to perform our contractual obligations to you, including providing our Services and fulfilling your requests.
• Legitimate Interests: We process your Personal Information for our legitimate interests, such as improving our Services, understanding how users interact with our Services, and marketing our Services, provided that these interests are not overridden by your rights and interests.
• Consent: In some cases, we process your Personal Information based on your consent, such as when we send you marketing communications or use cookies for certain purposes.
• Legal Obligation: We may process your Personal Information to comply with legal obligations applicable to us.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided in the "Contact Us" section below.

5. Information Sharing

We do not sell your Personal Information to third parties for monetary consideration. However, we may share your information with third parties in the following circumstances:

• With your consent: We may share your information with third parties when you have directed us to do so.
• Service providers: We may share your information with third-party vendors, service providers, contractors, and agents who perform services for us or on our behalf, such as data analysis, payment processing, order fulfillment, customer service, quality assurance testing, marketing, and other services. These third parties are contractually obligated to use your information only as directed by us and for no other purpose.
• Affiliates: We may share your information with our related companies and affiliates for purposes consistent with this Privacy Policy.
• Business transfers: In the event of a merger, reorganization, dissolution, sale of all or substantially all of our assets, or other corporate restructuring, we may transfer or disclose your information to the surviving or successor entity or new owner, provided that they agree to handle your information in accordance with this Privacy Policy.
• Legal requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, legal process, or governmental request. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Enforce our rights: We may disclose your information to enforce our Terms of Service or other agreements, or to protect the rights, property, or safety of Vume.ai, our users, or others.
• Authentication providers: When you choose to sign in using third-party authentication services, as described in the applicable authentication sections below.

Aggregated or De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes, provided such information does not identify you.

6. Google OAuth Authentication

When you choose to sign in using Google OAuth, we collect information from your Google account as permitted by Google's authentication services and in accordance with Google's privacy policy and terms of service.

Information We Receive

• Your Google account email address
• Your Google profile name
• Your Google profile picture (if available)
• A unique identifier associated with your Google account

How We Use This Information

• To create and maintain your Vume.ai account
• To authenticate you when you sign in
• To personalize your experience on our platform
• To communicate with you about your account and our services

Data Retention and Sharing

We store the information we receive from Google securely and in accordance with our general data retention practices outlined in this Privacy Policy. We do not share your Google account information with third parties except as described in this Privacy Policy.

Your Control

You can revoke our access to your Google account at any time by changing your Google account settings at https://myaccount.google.com/permissions. Please note that revoking access may impact your ability to use our Services and may require you to use alternative sign-in methods.

7. Microsoft OAuth Authentication

When you choose to sign in using Microsoft OAuth, we collect information from your Microsoft account as permitted by Microsoft's authentication services and in accordance with Microsoft's privacy policy and terms of service.

Information We Receive

• Your Microsoft account email address
• Your Microsoft profile name
• Your Microsoft profile picture (if available)
• A unique identifier associated with your Microsoft account

How We Use This Information

• To create and maintain your Vume.ai account
• To authenticate you when you sign in
• To personalize your experience on our platform
• To communicate with you about your account and our services

Data Retention and Sharing

We store the information we receive from Microsoft securely and in accordance with our general data retention practices outlined in this Privacy Policy. We do not share your Microsoft account information with third parties except as described in this Privacy Policy.

Your Control

You can revoke our access to your Microsoft account at any time by visiting https://account.microsoft.com/privacy/ and managing your app permissions. Please note that revoking access may impact your ability to use our Services and may require you to use alternative sign-in methods.

8. Apple OAuth Authentication

When you choose to sign in using Apple OAuth, we collect information from your Apple account as permitted by Apple's authentication services and in accordance with Apple's privacy policy and terms of service.

Information We Receive

• Your Apple account email address (if you choose to share it)
• Your Apple-provided name (if you choose to share it)
• A unique identifier associated with your Apple account

How We Use This Information

• To create and maintain your Vume.ai account
• To authenticate you when you sign in
• To personalize your experience on our platform
• To communicate with you about your account and our services

Data Retention and Sharing

We store the information we receive from Apple securely and in accordance with our general data retention practices outlined in this Privacy Policy. We do not share your Apple account information with third parties except as described in this Privacy Policy.

Your Control

You can revoke our access to your Apple account at any time by visiting https://appleid.apple.com/account/manage and managing your app permissions under the "Sign in with Apple" section. Please note that revoking access may impact your ability to use our Services and may require you to use alternative sign-in methods.

9. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, local storage, and other tracking technologies to collect information about your browser, device, and activity on our Services. We use these technologies for various purposes, including:

• Authentication and security
• Remembering your preferences and settings
• Analyzing how you use our Services
• Measuring the effectiveness of our email communications and marketing campaigns
• Personalizing content and advertisements
• Improving our Services

Types of Cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our Services, such as those that enable you to log into secure areas.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Services. This helps us to improve the way our Services work.
• Functionality Cookies: These cookies are used to recognize you when you return to our Services. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: These cookies record your visit to our Services, the pages you have visited, and the links you have followed. We may use this information to make our Services and the advertising displayed on them more relevant to your interests.

Your Choices: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services. For more information about cookies and how to manage them, please visit http://www.allaboutcookies.org/.

Do Not Track: Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not uniform, and we are not currently configured to respond to such signals.

10. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

When determining the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

11. Data Security

We implement reasonable and appropriate security measures designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Firewalls and network security measures
• Access controls and authentication procedures
• Regular security assessments and penetration testing
• Employee training on data security and privacy practices

Despite our efforts to protect your information, we cannot guarantee the security of your Personal Information transmitted to our Services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

12. International Data Transfers

We may transfer, process, and store your Personal Information on servers located outside of the country where you reside, including in the United States and other countries that may not have equivalent data protection laws to the country in which you live. By using our Services, you consent to the transfer of your Personal Information to countries outside of your country of residence, which may have different data protection rules than those of your country. We take appropriate safeguards to require that your Personal Information will remain protected in accordance with this Privacy Policy when transferred internationally, including when processed by third parties.

13. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Information. These may include:

• Access: You may have the right to request information about how we process your Personal Information and to obtain a copy of that Personal Information.
• Rectification: You may have the right to request that we correct inaccuracies in your Personal Information.
• Erasure: You may have the right to request that we erase your Personal Information in certain circumstances.
• Restriction of processing: You may have the right to request that we restrict the processing of your Personal Information in certain circumstances.
• Data portability: You may have the right to request that we provide you with your Personal Information in a structured, commonly used, and machine-readable format.
• Objection: You may have the right to object to our processing of your Personal Information for direct marketing purposes or in certain other circumstances.
• Withdrawal of consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.
• Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Information infringes applicable law.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited or subject to exceptions under applicable law.

14. Children's Privacy

Our Services are not directed to children under 16 years of age, and we do not knowingly collect Personal Information from children under 16. If we learn that we have collected Personal Information from a child under 16 without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section below.

15. California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please visit our California Privacy Notice.

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email or write to us at the contact information provided in the "Contact Us" section below.

16. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email (using the email address associated with your account) or by means of a notice on our Services prior to the changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to be bound by the modified Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: